You started with a dream. Of owning your own business. Through hard work, you’ve achieved that dream.
Next dream – expand that business. Take over the world! OK, maybe not take over the world, but manageable growth is good and you’re on it.
It’s likely that you or your business partner cobbled together your computer systems as you started out. And that worked fine as you were starting out with just a couple of employees.
But as your business grows and you add employees, you simply don’t have the time to go to each employee’s workstation to update software, confirm backups, or install virus protection.
So you bring in an IT company to help you out and maintain your system. But how do you know which company to choose? Because after all, it’s one of the most important decisions you’ll make in regards to your business.
10 things to do and/or think about as you choose your IT company.
- Get references from other companies. Who have they worked with and who have they liked? Or perhaps more importantly, who have they disliked?
- How long has the company been around? It’s not as though brand new companies aren’t good ones, but the experience levels may not be there.
- Get a couple of quotes, but remember that cheaper doesn’t always mean better.
- Find out the service options. If you’re open 8 hours a day, 5 days a week, do you really need 24/7 service?
- Look at their website. Is it a real company? Does it instill confidence?
- What do they actually offer? Hardware and software services? Just one or the other?
- If they’re simply a break fixing service, it’s probably not a very sophisticated company and may not be the ideal fit for a sustainable, growing operation.
- What background and expertise do the employees have? Have they worked with the systems you have? Have they worked with the type of business that you have?
- Ask questions. IT is a relatively new industry and you shouldn’t feel bad about not knowing the variety of qualifications. Make sure you feel comfortable with who you’re working with.
- If they seem more concerned with selling you things than helping you succeed, give them a hard pass. While yes, they are their own business, the ideal IT company is there to help you.