Late at night, as the IT professional drifts off to sleep, he (or she!) dreams of the ideal customer. What does this look like and, more importantly, why should you care what your IT professional dreams about?
They listen. The IT company knows what will work for your company better than you will. I see that you’ve spit out your coffee (hopefully not on your keyboard). How could they know better? It’s my business! It’s my baby, I’ve poured my blood, sweat, tears, kid’s college funds, and retirement accounts into creating this, and there’s no one who knows my business needs more than me!
True. However, for the computer stuff, you can explain to your IT company what it is that you need, what it is that you want, and how much you want to spend, and they’ll be able to work with you to create the system that does what you need it to. Installing your own software or trying to run your own updates or making changes may (read, will!) cause problems that could be avoided.
They seek advice. When you start talking technical stuff at your business or you hire someone new or you are considering making any change that has an impact on anything IT related from phone lines to new software to adding guest WiFi capability, you should make a call to your IT company. Ask for input and let yourself be led to what will best serve your needs. They’ll make your life easier than you could have done on your own.
They trust. Sometimes at the dance, you’ll be the one leading, but when it comes to your IT, take a breath, and realize that it’s OK to let them take the lead and you can follow. It doesn’t mean you’re not the one in control of your business, it means that you’re confident enough to let someone else do what they do best.
There’s no reason to not listen to recommendations. A couple of changes on the system can often result in saving money.
They don’t DIY when it’s something designed for specialists. You shouldn’t be coming up with your own IT solutions. It can be extraordinarily expensive to go back in and fix problems and you might end up with a loss of time and profits. Focus on what you’re good at and know how to do and let the IT company do the same.
They embrace the partnership. The ideal IT customer knows the IT company is there to look out for them and help them build their business. If there are problems or issues, it’ll be something that can be worked through together. You don’t have to put off and dread calling to get help; you know that your first move if you have questions or concerns or problems should be a quick call to your IT company to work through what’s going on.