So you know when to determine if you’re having an IT emergency, requiring a call to the emergency line, or an IT inconvenience, requiring a call to the regular line.
But when else should you call Cooper? The answer might surprise you.
Turns out, you should check in with Cooper on just about everything that has anything to do with your IT. Updating software? Give them a call. Getting new tablets for your employees? They want to hear about it. Changing offices? Yes, they want to know.
Why do they want to know? Don’t they have enough going on in their lives and business that you should be able to update your software without letting them know?
[pullquote] Cooper has the experience to know what will work and what won’t.[/pullquote]
As it turns out, IT has a lot of domino effects that can be unexpected, particularly to the layperson. If you listen to the vendor who promises you six ways to Sunday that the new software system will definitely work and definitely cause no problems anywhere else, you’re definitely listening to the wrong person.
Take a day and check in with Cooper to find out if what you’re thinking of doing is actually a good idea before saying yes to the vendor.
Ranging from security to hardware, changes in one thing could cause problems elsewhere. If you give your IT company a heads up, they can help you mitigate or even eliminate any problems.
But isn’t the IT company then just trying to get more of your business? Control who you work with and what you do? Cooper has the experience to know what will work and what won’t. They don’t have a vested interest in what software systems or vendors you work with.
What they do have a vested interest in is you. They are on your side, and if you let them know what you’re thinking about doing for your business to help it grow, they can help guide you to what will actually work and what will be worth your time and money.