You’re kicking back with a cup of coffee and your budget for the quarter, and you’re looking through for some places you might be able to cut to be able to more quickly save up for your new expansion.
There’s a line item for managed IT services. Hmmmm….you remember setting that up for Marci and Carl’s accidental reign of terror (or at least continued annoyances), but there haven’t been any issues for awhile now. The help desk tickets have dramatically decreased. They must have learned their lesson.
That’s it then, that’s one thing you can cut. You take a congratulatory sip of coffee for your genius at being able to consistently cut down the budget at no cost to the company.
Spit that coffee back out – you shouldn’t be congratulating yourself at all!
Do you want to go back to the days of having to monitor what your employees click? What software gets installed? Do you want to guess at when your hard drives are going to die?
One of the dangers of managed services is that as things become streamlined and efficient, it’s almost entirely being done behind the scenes. As ticket rates go down, you may begin to wonder what you’re paying for. You’re paying for a service that makes your life easier and your business IT assets up to date and protected.
Help desk tickets don’t just decrease without cause – the checklists in place become automated. Routine server maintenance, workstation updates, backup confirmation, it’s all being done for you. Problems are solved without you noticing – intervention can happen without a pause in worker productivity.
Users don’t try to self-fix anything, there’s a number you can call day and night if anything comes up, and you’re paying to not have issues.
Your job is to be able to focus on building your business, but don’t get rid of the things that help you concentrate on your job and keeps your business running smoothly and efficiently.