Should You Switch From Internal To Outsourced IT in Santa Cruz?

Making any big change in your business can be a difficult step; but before you decide to stick with what you have, answer this one question – what would you do if your in-house tech was out sick or on vacation, and you couldn’t get access to your data?

Do you wait until he gets back to figure out what’s going on? But if you do:

  • You can’t work,
  • You miss deadlines,
  • Your customers are angry and may go to the competition, and
  • You’re bleeding revenue by the minute.

That’s why it can be so valuable to have outsourced IT support in Santa Cruz on standby, ready to augment your in-house IT staff whenever necessary. What’s more, there are other ways your internal IT staff costs you.

Employee Expenses

An in-house network administrator can cost $60k annually or more. To be effective, IT service and support requires up-to-date skills and expertise. A worthwhile network administrator will be expensive to hire.

Benefits, Sick Leave, Vacation Costs

There are additional expenses on top of salary to consider. For example, holidays, and the coverage while your network administrator is away. When you consider all of this, just one network administrator can cost you more than $100k a year.

Ongoing Training and Certifications

With cybercrime and other threats to your business, you must ensure your IT staff is trained on the latest cybersecurity tactics.  In addition, software, hardware, and cloud solutions are constantly evolving.  To provide the most cost-effective IT solutions, your IT guy should attend vendor training and stay up on certifications that expire.  These training and certification expenses can really mount up and may involve travel expenses as well.

Management Expenses.

While your business may be profitable, management probably doesn’t want to devote their time to overseeing IT. Do you even know if your IT staff are doing their jobs adequately?  How can you unless you stay up on today’s technology needs?  Shouldn’t you free up your managerial time for more important things?

That’s why you need an MSP to watch over your IT 24/7.  Unlike your internal IT staff, an MSP doesn’t take vacations or sick days. They stay up on all the latest IT trends and threats. Plus, they’re available around-the-clock, whenever you need them.

Reasons to Switch From Internal to Outsourced IT Support in Santa Cruz

  • Reduced IT Costs

Reducing IT costs is one of the most appealing reasons small businesses use MSP services.  Businesses that choose to outsource can convert unplanned IT expenses to fixed, predictable ones. This frees up capital for other aspects of their business. Plus, it saves on hiring (and firing) in-house staff, paying benefits such as sick leave, health insurance, and Social Security. In addition, your MSP will be available 24/7, where in-house staff may take off due to personal issues or illness.

  • Confident Security

Security is one of the most important aspects of technology. While technology evolves and data expands, the number of ways your IT network can be compromised increases. For example, cloud services are widely used today.  But to ensure the security of an offsite server, it must be continuously monitored and assessed. Your MSP can advise you on the credentials of vendors, and conduct ongoing risk assessments to identify network vulnerabilities.

Many small-business owners find it difficult to keep up with the latest advances in technology. Outsourcing to an MSP provides easy access to state-of-the-art technology so you can be more competitive in this technology-driven world. In addition, with an MSP, these solutions are less expensive than you if you purchased them yourself. Most MSPs have partnerships with vendors and can provide new technologies at a reduced cost.

  • Regulatory Requirements

Many businesses require secure technology so they can meet compliance and regulatory standards. Your MSP will know how to mitigate data risks and breaches, secure your confidential data, and use cost-effective technologies to do this so you comply with regulations. Security risks and compliance issues can cost you dearly in legal liabilities, regulatory penalties, and your good reputation.

  • Scalability and Adaptability

As your business grows, your IT needs grow as well. Keep in mind that new service offerings often come with significant upgrades or new software programs. Your MSP can provide the flexibility you need to change your products/services or add new ones when required.

  • Onsite Training

The right outsourced IT support in Santa Cruz can train your employees on a new system, provide assistance when they need to use new software or technologies, and ensure they know how to recognize cyber scams.  They can provide the one-on-one, on-site training that you can’t get when implementing new software or technologies yourself.

  • Save Time

An MSP has the resources to start new IT projects quickly, where it can take an in-house staff weeks or even months to hire and train the right people.

Using the best outsourced IT support in Santa Cruz is an effective way to cut costs while ensuring effective technology service and support.

Make the switch today – Cooper Technologies can be your dependable outsourced IT support in Santa Cruz. For more information about our services, contact us right away at (855) 303-5378 or

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